Return & Claim Policy

At Pedal Power, we are committed to ensuring that you are completely satisfied with your purchase before it leaves our hands. We provide comprehensive details, including images and videos of the cycle, through WhatsApp before the purchase, so you can make an informed decision. Due to this thorough pre-purchase process, returns are generally not accepted.

Pre-Purchase Assurance:

  1. Detailed Inspection:
    We understand the importance of making the right choice. That's why we offer detailed images, videos, and all necessary information about the cycle via WhatsApp. We encourage you to review these materials carefully to ensure the cycle meets your expectations before finalizing the purchase.
  2. Customer Satisfaction:
    Our goal is to make sure you are fully satisfied with your cycle before it is shipped. We are available to answer any questions, provide additional details, and guide you through the selection process.

Return Policy:

  1. No Returns:
    Given our commitment to providing all necessary information before purchase, we do not accept returns. We urge you to take advantage of our pre-purchase inspection service to ensure you are happy with your choice.
  2. Exceptional Circumstances:
    In rare cases, if there is a significant issue that was not disclosed or visible in the provided images and videos, please contact us within 3 days of receiving the cycle to discuss the matter. Each case will be reviewed individually.

Claim Policy:

  1. Eligibility for Claims:
    Claims are accepted only if the cycle arrives with defects or issues that were not disclosed during the pre-purchase process. Claims must be made within 3 days of receiving the cycle.
  2. Claim Process:
    • Contact our customer support team immediately if you notice any issues with your cycle upon delivery.
    • Provide detailed information and images of the defect or issue.
    • Our team will review your claim and, if approved, arrange for a repair, replacement, or other appropriate solutions.

Note: We do not accept returns or claims for issues related to wear and tear or damage caused by improper use, accidents, or modifications made after purchase.